Terms & Conditions

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Terms & Conditions

1. Information About Us

1.1 https://siamsensation.com/ is a site operated by SHIVSHIL CUISINE PTE. LTD. We are registered in Singapore under the Business Registration Number 201128685W and with our registered office at 10 ANSON ROAD, #01-40, INTERNATIONAL PLAZA, Singapore 079903

2. Service Availability

2.1 Our site is only intended for use by residents, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals or corporates outside of the Serviced Country.

3. Your Status

3.1 By placing an order through our site or over the telephone, you warrant that:
3.1.1 You intend to order food and/or drinks from Siam Sensation Thai Cuisine;
3.1.2 You accept Siam Sensation Thai Cuisine's applicable terms and conditions.

4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to prepare the ordered Food / Drinks for you. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. We are obliged to avail the food / drinks ordered by you after full payment.
4.2 Subjected to availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid for the items that are not available. 
4.3 All orders placed online will be fulfilled by the stipulated date and time, unless otherwise advised. Business days exclude Saturdays after 3pm, Sundays and Public Holidays.
4.4 You are obliged to make payment in FULL through the payment options made available when you check out your orders.
4.5 items wrongly delivered may be refunded or replaced. Please refer to our refund policy stated under "Our Refunds Policy".

5. Our Status

5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

6. Price and Payment

6.1 The price of the food and drink items will be as quoted on our site from time to time, except in cases of obvious error.
6.2 Our site contains a large number of food and drink items,  and it is always possible that, despite our best efforts, some of the items listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where an item's correct price is less than our stated price, we will charge the lower amount when dispatching the food and drink items to you. If an item’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the ordered items to you, or reject your order and notify you of such rejection.

7. Our Refunds Policy

7.1 When you reject the food and drink items delivered to you, we will either replace the item (if the food and drinks in question are not consumed) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.
7.2 A claim by you that the food and drink items delivered falls short of the quantity ordered shall be notified to us within 30 minutes from the time of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the food and drink items had been delivered in accordance with the Contract.
7.4 The cost of return will be borne by us, if the above terms and conditions are met.

8. Our Liability

8.1 We warrant to you that any food and drink items purchased from us through our site is of satisfactory quality.
8.2 Our liability in connection with any food and drink items purchased through our site is strictly limited to the purchase price of that item.

9. Notices

9.1 All notices given by you to us must be given to SHIVSHIL CUISINE PTE. LTD. at 10 ANSON ROAD, #01-40, INTERNATIONAL PLAZA, Singapore 079903. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

10. Events Outside our Control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

10.2.1 strikes, lock-outs or other industrial action;
10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
10.2.5 impossibility of the use of public or private telecommunications networks; or
10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

11. Waiver

11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

12. Severability

12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

13. Entire Agreement

13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

14. Our Right to Vary these Terms and Conditions

14.1  We have the right to revise and amend these Terms and Conditions from time to time.
14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary at the point of order through our correspondence at admin@siamsensation.com.

15. Law and Jurisdiction

15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.